Emergency Assistance Plus - eapms

HOW EA+ HELPS YOU HANDLE EMERGENCIES

Why face an emergency alone or waste time searching through the Internet late at night?

EA+ steps in to help you with more than 20 emergency and medical services ... to help you focus on your recovery and NOT on the costs (or even details like lining up second opinions or flying a loved one home). Take a look at everything EA+ does for you:

MEDICAL EVACUATION

Emergency Medical Monitoring by an EA+ medical expert to make sure you get the appropriate care in a medical emergency.

Emergency Medical Evacuation via ground or air ambulance if deemed medically necessary to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition.

Medical Specialist sent to you if your condition can’t be evaluated by phone and you cannot be moved and local treatment is unavailable.

Continuous Updates to a designated family member and/or a physician to keep them informed during your medical emergency.

ASSISTANCE FOR COMPANIONS

One Round-Trip Economy-Class Airline Ticket to bring a loved one to your bedside if you’re traveling alone and become hospitalized.

Airfare Home for Dependent Children or Grandchildren who are left unattended if you’re unable to care for them due to your hospitalization.

Emergency Message Forwarding Assistance if you are unable to reach a family member or traveling companion during an emergency.

Pet Care and Return Home Assistance if you’re traveling with a pet and cannot care for them due to an accident or illness.

Ticket Home for a Traveling Companion if EA+ evacuates you from one hospital to another, transports you home, or you pass away while away traveling.

TRANSPORTATION HOME

Transportation Home after hospitalization via a one-way airline ticket, arranged and provided by EA+.

Nurse Escort provided if deemed medically necessary to provide continued care during your trip home.

Return of Deceased Remains service to bring your body home if you pass away while traveling.

Vehicle Return if you can’t drive your vehicle back home because your documented medical emergency prohibits it and your companion can’t drive it either.

OTHER VITAL TRAVEL ASSISTANCE AVAILABLE TO EA+ MEMBERS INCLUDES:

Destination Intelligence regarding weather, travel, health, inoculations, travel restrictions, and special events.

Emergency Cash Advance Assistance (against a valid credit card) if your wallet is lost or stolen.

Lost Luggage Assistance helps you track down any lost luggage.

Document Replacement Assistance if important documents like your passport, driver's license, or birth certificate are lost or stolen during your trip.

Assistance Making Flight Arrangements, securing visas, and with other logistics if you decide to leave a threatening situation.

EA+ Enrollment Guarantees:

Full protection for yourself — regardless of your age, there are no medical questions to answer - you cannot be turned down

Full protection for your family — with a Family Membership, spouse and dependent children cannot be turned down

30-Day Risk-Free Trial — cancel within 30 days, and your entire payment will be refunded, as long as you haven't used the services

Terms:

There are many ways EA+ helps protect you from medical mishaps. But to keep the price reasonable, there are some restrictions you should know about. For example, your trip must be for reasons other than medical. You're not protected if your trip is just for treatment at a distant clinic or hospital. Also, EA+ is not a substitute for your medical insurance. Your regular insurance pays for your medical care. EA+ provides for all the extra services described in these materials, which help ensure you get an accurate diagnosis and proper ongoing care. Plus, EA+ helps make sure you get home quickly and safely if need be. And because EA+ is a membership, there are no claims for reimbursement — we make all of the arrangements for you!

Watch your mail box for special offers throughout the year.

Frequently Asked Questions and Answers

Questions about COVID-19

• Am I eligible for EA+ services if I get COVID-19 while on my trip?
• Where can I find information about COVID-19 at my destination?

Pre-Travel Questions

• What services does EA+ offer to me when I am planning a trip?
• How do I know if it’s safe to travel to my destination?

Questions about EA+

• I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
• How do I use the EA+ services?
• Which emergency services are used most often?
• Who is included under the Emergency Assistance Plus family plan?
• Will my spouse/domestic partner still be eligible for EA+ services, even if we’re not traveling together?
• How does EA+ work with my medical insurance?
• Who decides if I should be transported? Or what if I don’t like the hospital I’m currently at? Will EA+ move me?
• In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?
• How does the Emergency Cash Advance service work? Are you giving me cash and do I have to pay it back?
• What is the age limit for children/grandchildren to be eligible for transportation home under “Return of Minor Children”?
• If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
• If I become hospitalized while traveling alone, will EA+ bring someone out to be with me?
• How long does it take to have my vehicle returned home under the RV/Vehicle Return service?
• Who is Worldwide Rescue & Security?

Current EA+ Member Questions

• I saw a charge for *EA+ Plan on my credit card statement. What is this for?
• How do I log into My Account?

1. Am I eligible for EA+ services if I get COVID-19 while on my trip?

   We’re proud to say that EA+ has continued to provide assistance to members who are traveling away from home either domestically or abroad, before and during the COVID-19 pandemic. Should any of our members find themselves hospitalized with COVID-19 while traveling away from home, we will continue to assist in getting them home as quickly and safely as possible, within the following guidelines:

   If at the time of your departure your destination has a U.S. Department of State Level 4 Travel Advisory due to COVID, any request for transportation caused by or resulting from COVID will not be provided.

   If your destination has a level 1, 2 or 3 Travel Advisory due to COVID at the time of your departure, transportation requests will be considered in accordance with the rules and regulations of your membership.

   We strongly recommend you research your destination before departing. You can check the current Travel Advisory list by clicking here. 

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2. Where can I find information about COVID-19 at my destination?

   There are so many credible resources, and travelers can get lost in all the available information. An EA+ membership provides members with access to an experienced and knowledgeable Global Response Center who is up to date on travel risks, including health infrastructure, COVID-19 trends, travel restrictions, alerts and warnings, and testing/quarantine requirements.

   No matter the destination, travelers should understand what the COVID-19 case trends look like, if the hospitals have the capacity and equipment to test, isolate and treat if they get sick (with or without COVID-19) or injured. Travelers should consider if they are at higher risk of contracting the COVID-19 virus, and if so, what services are available locally to assist. 

   We recommend the following sites for this information. 

   For destinations within the U.S.: 

   CDC - Covid-19 Cases and Deaths by State 

   We recommend visiting the website for your destination state or county for the latest local guidelines. This is our favorite site that has compiled an overview for each state in the U.S. 

   Travel Pulse – a leading resource for the latest travel news, offers, and videos.

   For International destinations:

   One thing to always keep in mind is that travel risks are not static; they frequently change depending on season, natural events or political instability. Before travelers depart, we recommend that travelers review the U.S. Department of State alerts and warnings, which is a running tab on security and health risks throughout the world. 

   U.S. Department of State Travel Advisories by Country

   Travelers should also enroll in the U.S. Department of State’s Smart Traveler Enrollment Program (STEP) and download the corresponding app so you can receive up-to-date travel safety information right to your mobile devices. Enrolling in STEP also makes it easier for the U.S. Embassy or Consulate to contact you during an emergency.

   Note: The U.S. Department of State does not provide travel advisories for destinations within the United States. 

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3. What services does EA+ offer to me when I am planning a trip?

   If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas, and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence — vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.

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4. How do I know if it’s safe to travel to my destination?

   Unless the U.S. Department of State issues a specific warning urging U.S. citizens to defer or cancel their travel plans for a particular destination, we encourage travelers to arm themselves with the information and knowledge they need to make their own intelligent travel decisions. Levels of risk tolerance and vulnerability differ between destinations and from person to person.

   Please visit www.emergencyassistanceplus.com/traveladvisories to see the current U.S. Department of State Travel Advisory status for your destination.

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5. I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?

   The fastest way to enroll is over the phone. Enrollments made over the phone are processed within 1 business day. If your email address is provided at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3 business days of your enrollment being processed. If you need your Member Guide or EA+ I.D. card sooner, please call our Customer Service team at the number at the top of this page for assistance.

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6. How do I use the EA+ services?

   Your official EA+ Identification Card will be mailed to you in your Welcome Kit as soon as you complete your enrollment. This customized I.D. card lists the emergency phone numbers to call. (You'll want to keep this I.D. card in your wallet. Most people tuck it right next to their medical plan I.D. card.)

   Then, if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. Tip: the EA+ mobile app even has a 1-touch dialing feature for when you are traveling within the U.S.! 

   EA+ will immediately jump in from there and begin monitoring your care. It's very important to make sure that all family members are aware that you have EA+ in the event you are unable to communicate with medical personnel, as EA+ must arrange all transportation services.

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7. Which emergency services are used most often?

   Our most frequently utilized services include Transportation after Stabilization for members who become hospitalized while traveling and either miss their return flight or need to leave the location earlier than planned, Medical Evacuation, RV/Vehicle Return and doctor referrals. 

   Since the onset of the pandemic, we’ve also had a lot of requests for pre-trip information and Travel Assistance. Many members are looking to travel and have questions, and many members are still traveling domestically within the comfort of their own vehicles/RV. 

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8. Who is included under the Emergency Assistance Plus family plan?

   As long as you sign up for the family plan, all family members who meet the definition of dependent are eligible for EA+ services: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree: or adult child(ren) or grandchild(ren) with mental or physical disabilities who are solely dependent for maintenance and support. Children include natural children, stepchildren, and legally adopted children. They must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you. If traveling on a trip without you, Dependents are covered provided the trip does not exceed ninety (90) days.

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9. Will my spouse/domestic partner still be eligible for EA+ services, even if we’re not traveling together?

   Yes! If you are enrolled in the family membership, your spouse/domestic partner is protected by EA+ whether or not he or she is traveling with you. The family membership gives them access to all of the same services as the primary member.

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10. How does EA+ work with my medical insurance?

    EA+ is an important stop-gap between what your medical plan covers and emergency medical transportation services most health insurance plans never cover. If you become sick or injured while traveling and are admitted to the hospital, EA+ provides emergency medical evacuation to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition, or gets you home once you are discharged from the hospital and stable enough to travel. EA+ arranges for medical experts to oversee your treatment and even helps your loved ones stay informed from afar with a 24-hour toll-free emergency relay service.

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11. Who decides if I should be transported? Or what if I don’t like the hospital I’m currently at? Will EA+ move me?

    Every situation is different depending on specific medical conditions, patient needs, and even location. The EA+ medical team will make the determination if you need to be moved after reviewing your medical records and consulting with the treating physician, if necessary. Our medical team is equipped with a vast knowledge of medical facilities and are trained to determine if your current medical facility is appropriate to handle your treatment or if it is medically necessary for you to be moved to a more appropriate facility due to your specific medical needs at that time. Note: Hospitalization is a requirement to be eligible for emergency medical evacuation services under your EA+ Plan.

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12. In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?

    This is determined on a case-by-case basis, depending on the location and the patient's specific condition. EA+ will transport the member to another hospital when the first hospital is not medically appropriate for the patient’s condition. The EA+ team works as quickly as possible to secure the proper Air Ambulance for transport and gain approval at the receiving hospital.

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13. How does the Emergency Cash Advance service work? Are you giving me cash and do I have to pay it back?

    There may be times during a member’s travels where their specific credit card is not accepted and cash is required, or they have lost or had their wallet stolen. Emergency Cash Advance is available whenever members are traveling and a cash deposit, advance or guarantee is needed for any reason. EA+ will charge the members, or a family member/friends credit card directly for the specific amount needed after obtaining the necessary approvals and will then provide the cash directly to the member in need. EA+ can wire transfer, Western Union or pay directly to the needed facility if this is the case. This is an assistance-only service, and the actual funds must come directly from the member, a family member, or friend. 

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14. What is the age limit for children/grandchildren to be eligible for transportation home under “Return of Minor Children”?

    In order to be eligible for the transportation services provided under the “Return of Minor Children” service, the child/grandchild would need to be under age 18.

    If the child/grandchild was above the age of 18, they may be eligible for transportation services under the “Return of Traveling Companion” service. 

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15. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?

    If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be arranged and provided by EA+. Each family member must meet the definition of spouse, domestic partner, or dependent.

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16. If I become hospitalized while traveling alone, will EA+ bring someone out to be with me?

    Yes, if an EA+ member becomes hospitalized while traveling alone Emergency Assistance Plus will cover the cost of a round-trip flight for a friend or family member of your choice to join you. While the flight will be provided at no charge, all other expenses will be the responsibility of the friend or family member. 

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17. How long does it take to have my vehicle returned home under the RV/Vehicle Return service?

    EA+ will work to return your RV or Vehicle home as expediently as possible. RV/Vehicle returns can take anywhere from 1 – 3 weeks’ time frame, if the member has chosen to have the vehicle returned by a professional driver. The time it can take for the return depends on several different factors, including, but not limited to; the location of the vehicle, if the keys are still with the vehicle or they need to be shipped, where the vehicle is being transported, and if the RV/Vehicle is in safe and drivable condition. On average, the majority of transports are completed within 2 weeks. 

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18. Who is Worldwide Rescue & Security?

    Worldwide Rescue & Security, Inc. (WRS) is a leading provider of emergency travel, rescue and security products to members of affinity clubs, airline loyalty programs, professional organizations, auto clubs, and alumni associations. WRS is part of a network that offers customized medical, security, and travel assistance to millions of travelers, 24/7/365 days a year. WRS is part of the AGIA Affinity Services family of companies, and together we have over 60 years’ experience providing products and services to our members during times of need. Our flagship product, Emergency Assistance Plus, focuses on providing all members with a world-class customer experience, while successfully fulfilling our product promise.

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19. I saw a charge for *EA+ Plan on my credit card statement. What is this for?

    This is the charge for your EA+ membership. 

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20. How do I log into My Account?

    My Account is our online portal that helps you manage your membership. The login link is unique to the group through which you enrolled in your EA+ membership.

    You can locate your My Account link in the following locations:

    • The welcome letter and/or email you received at the time of enrollment.
    • Your Billing Notice or Automatic Payment Notice
    • Your Monthly EA+ eNewsletter
    • On the Contact Us tab of this website

    
    Once you are on your group’s My Account portal page, you will first need to register before you can log in. Click on “Register for your online account”.

    You will need your 10-digit EA+ membership number – this can be located on all of the items listed above, as well as on your Member Guide and EA+ Identification Card.

    Enter in your personal information – if you’re receiving an error, make sure that your name matches what we have on file for you. (Reference your billing notice or welcome materials if you’re not sure.) For security reasons they need to match when registering.

    Set up your username and password, along with a security question, and you’re all set to log in!

    Note: If you cannot locate your membership number, or if you need to update the name that we have on file for you, please give us a call. 

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An Example of How EA+ Works

Donald* and his wife Sharon* were off to see their grandkids. Like most grandparents, they were thrilled to see their grandkids grow up. To see them develop their personalities, and interests. To listen to their stories. And, in turn, to see them listen, wide-eyed, to stories the "grown-ups" had to tell

But alas, like for many grandparents today, the kids weren't close by. For Donald and Sharon it was a drive of 850 miles from their home in Sarasota, Florida. So, it was a couple of days on the road, there and back. But they didn't mind. The journey was pleasant enough. They took their time. And the prize at the end of it - time with the grandkids - made it all worthwhile.

They stopped for their first night at their favorite inn in Kennesaw, Georgia. At breakfast the next morning, Donald was feeling a little light-headed. He figured it was due to the upcoming excitement of seeing the grandkids. But then he began to feel some pain in his left arm. And then more pain in the center of his chest.

Sharon realized at once what was happening. Donald was having a heart attack! Sharon called 9-1-1. Within 15 minutes Donald was in an ambulance racing to the local hospital. Donald made it okay and was placed in Intensive Care. And then Sharon sat down in the Waiting Room... and thought, "Now what?"

But, luckily, Sharon didn't have to think too long. She and Donald had recently, signed up for "Emergency Assistance Plus" (EA+). And this proved to be their savior this day!

You'll understand what EA+ does when you see what happened next.

Sharon called EA+ to explain the emergency. EA+ immediately took over on Donald and Sharon's behalf. EA+'s medical experts spoke with the heart specialist at the hospital. They discussed Donald's condition and treatment and acted as a "second opinion" just to help make sure Donald was getting proper care. By now Donald was stabilized and out of danger. But the trip was over. It was agreed by the treating physician that Donald still needed continuing long-term care which the hospital in Kennesaw couldn't provide. So it would be best for him to return home to Florida as soon as possible. But how?

It wasn't safe to let Donald drive; and Sharon wasn't able to

So EA+ promptly arranged a flight home for Donald and Sharon. This included transport from the hospital to the plane; and from the plane to Donald's local hospital in Sarasota.

EA+ took care of everything — even the stranded car. EA+ sent an experienced driver to pick it up at the inn in Kennesaw, then drive it (carefully!) the 533 miles back to Donald and Sharon's home in Sarasota.

All this was done at NO CHARGE to Donald and Sharon. EA+ took care of everything — the medical supervision by EA+'s medical experts, Donald and Sharon's tickets home and the return of the car.

*Names and locations changed for privacy.