Emergency Assistance Plus - eapms
Medical Emergency Assistance that goes beyond travel insurance for Members
With our active lifestyles, it's critical to set up a solid back-up plan ... to help you handle almost any crisis, particularly if you become hospitalized when you travel away from home.
Emergency Assistance Plus® (EA+®) is a crucial safety net that provides services your health and travel insurance generally will NOT cover. This includes:
Assistance for Companions
EA+ HELPS YOU TRAVEL CONFIDENTLY
What would you do if you or your family needed emergency medical transportation due to a heart attack, stroke or allergic reaction and the current hospital you are in is not able to appropriately treat you for your condition, or what if you just lost a prescription? Whether you are traveling across the state, across the country, or across the world and have a medical emergency, Emergency Assistance Plus gives you peace of mind with 24-hour emergency assistance.
You'll feel confident knowing that if you’re alone and become hospitalized, Emergency Assistance Plus will provide a loved one with emergency transportation right to your bedside. Emergency Assistance Plus also protects you from return home flight expenses for your dependent children or grandchildren who are left unattended due to your medical emergency.
Emergency Assistance Plus offers over 20 travel services that are invaluable during a crisis:
Emergency medical evacuation to get you to the facility you need if you are traveling and become hospitalized and your current facility is unable to provide appropriate medical care for your medical condition.
Nurse Escort if deemed medically necessary to accompany you and monitor your condition during your travels home.
Vehicle return if you are unable to drive home due to your documented medical emergency.
Emergency cash advance for unexpected medical bills, against a valid credit card.
Assistance replacing lost or stolen travel documents.
Our no-obligation money-back guarantee allows you a full 30-day examination period. Wherever you go, Emergency Assistance Plus goes with you. Enroll Now and protect yourself and your loved ones today!
HOW EA+ HELPS YOU HANDLE EMERGENCIES
Why face an emergency alone or waste time searching through the Internet late at night?
EA+ steps in to help you with more than 20 emergency and medical services ... to help you focus on your recovery and NOT on the costs (or even details like lining up second opinions or flying a loved one home). Take a look at everything EA+ does for you:
Emergency Medical Monitoring by an EA+ medical expert to make sure you get the appropriate care in a medical emergency.
Emergency Medical Evacuation via ground or air ambulance if deemed medically necessary to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition.
Medical Specialist sent to you if your condition can’t be evaluated by phone and you cannot be moved and local treatment is unavailable.
Continuous Updates to a designated family member and/or a physician to keep them informed during your medical emergency.
Transfer of Insurance Information to Medical Providers to assist with admission and to ensure your medical care is not delayed or denied.
Advance Medical Payments paid directly to the hospital or physician, against a valid credit card, to keep your medical care going.
Prescription Replacement Assistance if your medications are lost or stolen.
24-Hour Doctor/ER/Dentist/Attorney Locator Assistance to help you quickly find a professional no matter where you are in the world.
ASSISTANCE FOR COMPANIONS
One Round-Trip Economy-Class Airline Ticket to bring a loved one to your bedside if you’re traveling alone and become hospitalized.
Airfare Home for Dependent Children or Grandchildren who are left unattended if you’re unable to care for them due to your hospitalization.
Emergency Message Forwarding Assistance if you are unable to reach a family member or traveling companion during an emergency.
Pet Care and Return Home Assistance if you’re traveling with a pet and cannot care for them due to an accident or illness.
Ticket Home for a Traveling Companion if EA+ evacuates you from one hospital to another, transports you home, or you pass away while away traveling.
Transportation Home after hospitalization via a one-way airline ticket, arranged and provided by EA+.
Nurse Escort provided if deemed medically necessary to provide continued medical care during your trip home.
Return of Deceased Remains service to bring your body home if you pass away while traveling.
Vehicle Return if you can’t drive your vehicle back home because your documented medical emergency prohibits it and your companion can’t drive it either.
OTHER VITAL TRAVEL ASSISTANCE AVAILABLE TO EA+ MEMBERS INCLUDES:
Destination Intelligence regarding weather, travel, health, inoculations, travel restrictions, and special events.
Real-time Security Intelligence in the event you feel threatened by political unrest, social instability, weather conditions, or health hazards.
Emergency Cash Advance Assistance (against a valid credit card) if your wallet is lost or stolen.
Lost Luggage Assistance helps you track down any lost luggage.
Document Replacement Assistance if important documents like your passport, driver's license, or birth certificate are lost or stolen during your trip.
Language Interpretation Assistance to connect you with an interpreter over the phone if you're traveling in a foreign country and require assistance for medical emergencies.
Assistance Making Flight Arrangements, securing visas, and with other logistics if you decide to leave a threatening situation.
Save over 30% - Regularly $199
Save over 30% - Regularly $239
EA+ Enrollment Guarantees:
Full protection for yourself — regardless of your age, there are no medical questions to answer - you cannot be turned down
Full protection for your family — with a Family Membership, spouse and dependent children cannot be turned down
30-Day Risk-Free Trial — cancel within 30 days, and your entire payment will be refunded, as long as you haven't used the services
There are many ways EA+ helps protect you from medical mishaps. But to keep the price reasonable, there are some restrictions you should know about. For example, your trip must be for reasons other than medical. You're not protected if your trip is just for treatment at a distant clinic or hospital. Also, EA+ is not a substitute for your medical insurance. Your regular insurance pays for your medical care. EA+ provides for all the extra services described in these materials, which help ensure you get an accurate diagnosis and proper ongoing care. Plus, EA+ helps make sure you get home quickly and safely if need be. And because EA+ is a membership, there are no claims for reimbursement — we make all of the arrangements for you!
Watch your mail box for special offers throughout the year.
EA+ provides medical and travel assistance, by supplying travelers with emergency protection and services when they are away from home. Our global response center is part of a network that offers customized medical, security and travel assistance to more than 10 million travelers 24 hours a day, 365 days a year.
Our provider is the US affiliate of the International Assistance Group, the largest network of medical assistance providers world-wide. This collaborative network delivers 60 medical and travel assistance companies with response centers worldwide on 6 continents, and access to over 1,500 air ambulances throughout the world.
The expert staff available to our members is experienced in directing and advising in any given situation. Our in-house medical teams of doctors, nurses and emergency physicians, qualified in an extensive range of specialties, deliver best practice referral, advisory and medical case management services.
This experienced, multi-lingual team manages thousands of medical cases per year, assuring that members receive appropriate medical care, no matter their destination and that they are transported home in a safe and timely manner. With such resources EA+ is able to satisfy today's unique travel demands while delivering remarkable service.
Since 1996, Emergency Assistance Plus (EA+) has protected more than one million members traveling around the world by offering the peace of mind that they can count on us during an emergency. Our global response center is available 24/7/365 to provide our members with the help they need and then get them back home. The EA+ network of providers offers customized medical, security, and travel assistance to millions of travelers, using our expertise to determine the best method to safely return our members home. EA+ is offered by Worldwide Rescue & Security, Inc. (WRS) a leading provider of emergency travel, rescue and security products to members of affinity clubs, airline loyalty programs, professional organizations, auto clubs and alumni associations. WRS is part of the AGIA Affinity Services family of companies, and together have over 60 years’ experience providing products and services to our members during times of need. WRS focuses on providing all EA+ members with a world class customer experience, while successfully fulfilling our product promise.
EA+ is committed to getting you the help you need, when you need it and getting you back home.
Customized medical, security and travel assistance 24 x 7, 365 days a year
Access to a network of 32 medical assistance companies located over 5 continents
53 response centers throughout the world
Access to over 1500 air ambulances worldwide
Medical teams responsible for continual monitoring of travelers around the world receiving medical attention
Expert staff focused on delivering a quality service
Over 70 languages spoken
In depth knowledge of local cultures and procedures
Effectively respond to over 85,000 calls daily
Endorsed by nationally recognized organizations
Frequently Asked Questions and Answers
Questions about COVID-19
- Am I eligible for EA+ services if I get COVID-19 while on my trip?
- Where can I find information about COVID-19 at my destination?
- I’m traveling to a destination that requires international health insurance. Does Emergency Assistance Plus fulfill this requirement?
- What services does EA+ offer to me when I am planning a trip?
- Are there any restrictions about which countries I can visit and still be eligible for EA+ services?
- What does the Level 4 (Do Not Travel) Travel Advisory mean for my EA+ membership services?
- How do I know if it’s safe to travel to my destination?
- What is the difference between the CDC travel advisories and the U.S. Department of State travel advisories?
- How do I find out if there any requirements in order to travel to my intended destination (i.e. vaccine, quarantine, negative COVID test, etc.)?
Questions about EA+
- I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
- How do I use the EA+ services?
- Which emergency services are used most often?
- Who is included under the Emergency Assistance Plus family plan?
- Will my spouse/domestic partner still be eligible for EA+ services, even if we’re not traveling together?
- How does EA+ work with my medical insurance?
- Who decides if I should be transported? Or what if I don’t like the hospital I’m currently at? Will EA+ move me?
- In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?
- How does the Emergency Cash Advance service work? Are you giving me cash and do I have to pay it back?
- What is the age limit for children/grandchildren to be eligible for transportation home under “Return of Minor Children”?
- If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
- If I become hospitalized while traveling alone, will EA+ bring someone out to be with me?
- How long does it take to have my vehicle returned home under the RV/Vehicle Return service?
- Can EA+ evacuate me if I have a medical emergency while on a cruise?
- Who is Worldwide Rescue & Security?
Current EA+ Member Questions
- I saw a charge for *EA+ Plan on my credit card statement. What is this for?
- How do I log into My Account?
Am I eligible for EA+ services if I get COVID-19 while on my trip?
We’re proud to say that EA+ has continued to provide assistance to members who are traveling away from home either domestically or abroad, before and during the COVID-19 pandemic. Should any of our members find themselves hospitalized with COVID-19 while traveling away from home, we will continue to assist in getting them home as quickly and safely as possible, within the following guidelines:
If at the time of your departure your destination has a U.S. Department of State Level 4 Travel Advisory due to COVID, any request for transportation caused by or resulting from COVID will not be provided.
If your destination has a level 1, 2 or 3 Travel Advisory due to COVID at the time of your departure, transportation requests will be considered in accordance with the rules and regulations of your membership.
We strongly recommend you research your destination before departing. You can check the current Travel Advisory list by clicking here.back to questions
Where can I find information about COVID-19 at my destination?
There are so many credible resources, and travelers can get lost in all the available information. An EA+ membership provides members with access to an experienced and knowledgeable Global Response Center who is up to date on travel risks, including health infrastructure, COVID-19 trends, travel restrictions, alerts and warnings, and testing/quarantine requirements.
No matter the destination, travelers should understand what the COVID-19 case trends look like, if the hospitals have the capacity and equipment to test, isolate and treat if they get sick (with or without COVID-19) or injured. Travelers should consider if they are at higher risk of contracting the COVID-19 virus, and if so, what services are available locally to assist.
We recommend the following sites for this information.
For destinations within the U.S.:
CDC - Covid-19 Cases and Deaths by State
We recommend visiting the website for your destination state or county for the latest local guidelines. This is our favorite site that has compiled an overview for each state in the U.S.
Travel Pulse – a leading resource for the latest travel news, offers, and videos.
For International destinations:
One thing to always keep in mind is that travel risks are not static; they frequently change depending on season, natural events or political instability. Before travelers depart, we recommend that travelers review the U.S. Department of State alerts and warnings, which is a running tab on security and health risks throughout the world.
U.S. Department of State Travel Advisories by Country
Travelers should also enroll in the U.S. Department of State’s Smart Traveler Enrollment Program (STEP) and download the corresponding app so you can receive up-to-date travel safety information right to your mobile devices. Enrolling in STEP also makes it easier for the U.S. Embassy or Consulate to contact you during an emergency.
Note: The U.S. Department of State does not provide travel advisories for destinations within the United States.back to questions
I’m traveling to a destination that requires international health insurance. Does Emergency Assistance Plus fulfill this requirement?
Emergency Assistance Plus is not a health insurance policy and does not cover hospital or medical bills if you are hospitalized while traveling. EA+ provides medical assistance and transportation services if you are hospitalized while traveling domestically or abroad. Depending on your destination’s requirements, we recommend researching international health insurance plan options using www.SquareMouth.com or www.InsureMyTrip.com.back to questions
What services does EA+ offer to me when I am planning a trip?
If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas, and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence — vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.back to questions
Are there any restrictions about which countries I can visit and still be eligible for EA+ services?
If you are traveling to a country that is on the OFAC-sanctioned list or to a country with a U.S. Department of State Level 4 (Do Not Travel) Travel Advisory at the time of departure, you are not eligible for transportation by EA+*. If you’re unsure of the status of a country in which you are planning to travel, please visit www.emergencyassistanceplus.com/OFAC and www.emergencyassistanceplus.com/traveladvisories to view the current countries with restrictions.
*Note: If your destination has a Level 4 (Do Not Travel) Travel Advisory from the U.S. Department of State only due to COVID, requests for transportation caused by, or resulting from COVID, will not be provided, but transportation requests for other illnesses or injuries will be considered in accordance with the rules and regulations of your membership.back to questions
What does the Level 4 (Do Not Travel) Travel Advisory mean for my EA+ membership services?
The U.S. Department of State maintains a current list of the Travel Advisory status for each country in the world. Each country is listed along with their current status. Just click on your destination country and it will show an explanation of the current Travel Advisory for that location.
Note: Conditions in any country may change at any time.
If a Level 4 (Do Not Travel) Travel Advisory is in effect for your destination country at the time of your departure, you will not be eligible for transportation services by EA+. Typically, countries have a Level 4 (Do Not Travel) Travel Advisory status due to crime, civil unrest, risk of piracy, or kidnapping, etc. and we would never encourage our members to travel to a destination that may place them in danger.
However, in response to the COVID-19 pandemic, some destinations have a Level 4 (Do Not Travel) Travel Advisory status ONLY due to COVID. In this case, members would not be eligible for transportation services caused by, or resulting from COVID, but would have access to transportation services for other injuries or illnesses (in accordance with the rules and regulations of your membership).
If your destination has a Level 1, 2 or 3 Travel Advisory at the time of your departure and you get COVID, requests for services will be provided in accordance with the rules and regulations of your membership.back to questions
How do I know if it’s safe to travel to my destination?
Unless the U.S. Department of State issues a specific warning urging U.S. citizens to defer or cancel their travel plans for a particular destination, we encourage travelers to arm themselves with the information and knowledge they need to make their own intelligent travel decisions. Levels of risk tolerance and vulnerability differ between destinations and from person to person.
Please visit www.emergencyassistanceplus.com/traveladvisories to see the current U.S. Department of State Travel Advisory status for your destination.back to questions
What is the difference between the CDC travel advisories and the U.S. Department of State travel advisories?
Both the Center for Disease Control and Prevention and the U.S. Department of State maintain travel advisories for countries around the world. Both agencies use a ranking system of 1 through 4, with 4 being the highest risk – “Do Not Travel” (U.S. Dept. of State) or “Avoid All Travel” (CDC).
The main difference between these travel advisory statuses has been how they are determined by the different agencies. The CDC looks specifically at the health risks that travelers would face, whereas the U.S. Department of State considers health risks as well as other threats such as crime and terrorism, civil unrest or possible natural disasters.
Until recently, these travel advisories could vary between agencies, providing conflicting information about the safety of the destination. In April 2021, the U.S. Department of State reassessed the risk levels for a large number of countries, placing more weight on health risk factors, such as COVID-19, when making their assessment. This resulted in a change that brought the U.S. Department of State and the CDC travel advisory lists in closer alignment with each otherback to questions
How do I find out if there are any requirements in order to travel to my intended destination (i.e. vaccine, quarantine, negative COVID test, etc.)?
Requirements continue to evolve and vary from destination to destination. We recommend checking the entry and exit requirements for your destination country, as well as your airline’s travel requirements – including if and when a Covid-19 test is required at both ends of your trip.
The U.S. Department of State Country Information page contains details about entry requirements and restrictions for arriving travelers.back to questions
I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
The fastest way to enroll is over the phone. Enrollments made over the phone are processed within 1 business day. If your email address is provided at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3 business days of your enrollment being processed. If you need your Member Guide or EA+ I.D. card sooner, please call our Customer Service team at the number at the top of this page for assistance.back to questions
How do I use the EA+ services?
Your official EA+ Identification Card will be mailed to you in your Welcome Kit as soon as you complete your enrollment. This customized I.D. card lists the emergency phone numbers to call. (You'll want to keep this I.D. card in your wallet. Most people tuck it right next to their medical plan I.D. card.)
Then, if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. Tip: the EA+ mobile app even has a 1-touch dialing feature for when you are traveling within the U.S.!
EA+ will immediately jump in from there and begin monitoring your care. It's very important to make sure that all family members are aware that you have EA+ in the event you are unable to communicate with medical personnel, as EA+ must arrange all transportation services.back to questions
Which emergency services are used most often?
Our most frequently utilized services include Transportation after Stabilization (particularly those with a nurse escort) for members who become hospitalized while traveling and either miss their return flight or need to leave the location earlier than planned, Medical Evacuation, RV/Vehicle Return and doctor referrals.
Since the onset of the pandemic, we’ve also had a lot of requests for pre-trip information and Travel Assistance. Many members are looking to travel and have questions, and many members are still traveling domestically within the comfort of their own vehicles/RV.back to questions
Who is included under the Emergency Assistance Plus family plan?
As long as you sign up for the family plan, all family members who meet the definition of dependent are eligible for EA+ services: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree: or adult child(ren) or grandchild(ren) with mental or physical disabilities who are solely dependent for maintenance and support. Children include natural children, stepchildren, and legally adopted children. They must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you. If traveling on a trip without you, Dependents are covered provided the trip does not exceed ninety (90) days.back to questions
Will my spouse/domestic partner still be eligible for EA+ services, even if we’re not traveling together?
Yes! If you are enrolled in the family membership, your spouse/domestic partner is protected by EA+ whether or not he or she is traveling with you. The family membership gives them access to all of the same services as the primary member.back to questions
How does EA+ work with my medical insurance?
EA+ is an important stop-gap between what your medical plan covers and emergency medical transportation services most health insurance plans never cover. If you become sick or injured while traveling and are admitted to the hospital, EA+ provides emergency medical evacuation to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition, or gets you home once you are discharged from the hospital and stable enough to travel. EA+ arranges for medical experts to oversee your treatment and even helps your loved ones stay informed from afar with a 24-hour toll-free emergency relay service.back to questions
Who decides if I should be transported? Or what if I don’t like the hospital I’m currently at? Will EA+ move me?
Every situation is different depending on specific medical conditions, patient needs, and even location. The EA+ medical team will make the determination if you need to be moved after reviewing your medical records and consulting with the treating physician, if necessary. Our medical team is equipped with a vast knowledge of medical facilities around the world and are trained to determine if your current medical facility is appropriate to handle your treatment or if it is medically necessary for you to be moved to a more appropriate facility due to your specific medical needs at that time. Note: Hospitalization is a requirement to be eligible for emergency medical evacuation services under your EA+ Plan.back to questions
In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?
This is determined on a case-by-case basis, depending on the location and the patient's specific condition. EA+ will transport the member to another hospital when the first hospital is not medically appropriate for the patient’s condition. The EA+ team works as quickly as possible to secure the proper Air Ambulance for transport and gain approval at the receiving hospital.back to questions
How does the Emergency Cash Advance service work? Are you giving me cash and do I have to pay it back?
There may be times during a member’s travels where their specific credit card is not accepted and cash is required, or they have lost or had their wallet stolen. Emergency Cash Advance is available whenever members are traveling and a cash deposit, advance or guarantee is needed for any reason. EA+ will charge the members, or a family member/friends credit card directly for the specific amount needed after obtaining the necessary approvals and will then provide the cash directly to the member in need. EA+ can wire transfer, Western Union or pay directly to the needed facility if this is the case. This is an assistance-only service, and the actual funds must come directly from the member, a family member, or friend.back to questions
What is the age limit for children/grandchildren to be eligible for transportation home under “Return of Minor Children”?
In order to be eligible for the transportation services provided under the “Return of Minor Children” service, the child/grandchild would need to be under age 18.
If the child/grandchild was above the age of 18, they may be eligible for transportation services under the “Return of Traveling Companion” service.back to questions
If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be arranged and provided by EA+. Each family member must meet the definition of spouse, domestic partner, or dependent.back to questions
If I become hospitalized while traveling alone, will EA+ bring someone out to be with me?
Yes, if an EA+ member becomes hospitalized while traveling alone Emergency Assistance Plus will cover the cost of a round-trip flight for a friend or family member of your choice to join you. While the flight will be provided at no charge, all other expenses will be the responsibility of the friend or family member.back to questions
How long does it take to have my vehicle returned home under the RV/Vehicle Return service?
EA+ will work to return your RV or Vehicle home as expediently as possible. RV/Vehicle returns can take anywhere from 1 – 3 weeks’ time frame, if the member has chosen to have the vehicle returned by a professional driver. The time it can take for the return depends on several different factors, including, but not limited to; the location of the vehicle, if the keys are still with the vehicle or they need to be shipped, where the vehicle is being transported, and if the RV/Vehicle is in safe and drivable condition. On average, the majority of transports are completed within 2 weeks.back to questions
Can EA+ evacuate me if I have a medical emergency while on a cruise?
EA+ is here to assist no matter what type of vacation or adventure you are on. Generally, cruises will transport an onboard member to the closest port, where they can be immediately transferred to a local hospital or facility and properly evaluated. EA+ will be standing by ready to assist and evacuate the patient from there, should it be medically necessary, or, if it has been predetermined by the onboard medical staff and EA+ medical team that there is no appropriate care at the port, and it is imminent that the patient will need to be admitted, EA+ will arrange for an Emergency Air Ambulance to rendezvous with the cruise ship when it arrives at port to transport the patient to the closest appropriate facility.
It is incredibly rare for a traveler to be directly airlifted off a cruise ship for safety reasons, and in those extreme circumstances it would likely be the Coast Guard performing this specific type of transfer. Cruise ship evacuations directly from the boat are very dangerous for several different reasons (the small window of opportunity to grab the patient, weather related concerns, boat rocking, and no specific landing pad on most occasions). The best, and safest option in almost all cases, is for the ship to relocate to the next closest location and get the member to the initial local hospital – where EA+ can then step in appropriately.back to questions
Who is Worldwide Rescue & Security?
Worldwide Rescue & Security, Inc. (WRS) is a leading provider of emergency travel, rescue and security products to members of affinity clubs, airline loyalty programs, professional organizations, auto clubs, and alumni associations. WRS is part of a network that offers customized medical, security, and travel assistance to millions of travelers, 24/7/365 days a year. WRS is part of the AGIA Affinity Services family of companies, and together we have over 60 years’ experience providing products and services to our members during times of need. Our flagship product, Emergency Assistance Plus, focuses on providing all members with a world-class customer experience, while successfully fulfilling our product promise.back to questions
I saw a charge for *EA+ Plan on my credit card statement. What is this for?
This is the charge for your EA+ membership.back to questions
How do I log into My Account?
My Account is our online portal that helps you manage your membership. The login link is unique to the group through which you enrolled in your EA+ membership.
You can locate your My Account link in the following locations:
- The welcome letter and/or email you received at the time of enrollment.
- Your Billing Notice or Automatic Payment Notice
- Your Monthly EA+ eNewsletter
- On the Contact Us tab of this website
Once you are on your group’s My Account portal page, you will first need to register before you can log in. Click on “Register for your online account”.
You will need your 10-digit EA+ membership number – this can be located on all of the items listed above, as well as on your Member Guide and EA+ Identification Card.
Enter in your personal information – if you’re receiving an error, make sure that your name matches what we have on file for you. (Reference your billing notice or welcome materials if you’re not sure.) For security reasons they need to match when registering.
Set up your username and password, along with a security question, and you’re all set to log in!
Note: If you cannot locate your membership number, or if you need to update the name that we have on file for you, please give us a call.back to questions
Assistance is available 24/7/365.
1-866-816-2073 (if in the U.S.)
1-603-328-1752 (if outside the U.S.)
International Collect Call
To call collect, dial an international operator (numbers for international operators vary by country) and tell them you'd like to make a collect call to the United States.
If you cannot locate an international operator, please call 001-603-328-1752 directly and advise the EA+ coordinator that you"d like a call back and provide the best number to reach you at. We will call you back immediately.
Hours of Operation:
Monday - Friday
8am - 7pm Eastern
PO Box 47150
Phoenix, AZ 85068
making a payment, setting up automatic payments, accessing important
product information and documentation, and so much more!
An Example of How EA+ Works
Curt and Judy had been preparing for their road trip to Mexico for months. They couldn’t wait to go on their whale watching and cave painting tours. A couple days after their arrival, Curt came down with a terrible cough and couldn’t seem to catch his breath. Judy was concerned and took him to a nearby medical facility in Mexico. The doctors found fluid in Curt’s lungs and diagnosed him with pneumonia and influenza. They told Curt that he needed to be transferred to a larger hospital—and soon. That’s when Judy called EA+.
The EA+ team jumped in and after working directly with the attending doctors to get a better understanding of Curt’s condition, it was determined that they needed to evacuate him to a more appropriate facility that could properly treat Curt’s condition. The EA+ team arranged and provided an air ambulance for Curt and Judy to San Diego along with a medical team to monitor Curt’s illness. Once at the hospital in San Diego, the doctors were able to stabilize Curt’s condition. Curt said, “If EA+ had not got us there when they did, I may not have arrived alive.”
When the doctors and the EA+ medical team deemed it was medically safe for Curt to go home to recuperate, EA+ arranged and provided flights for Curt and Judy to their home in Denver as well as a nurse escort to accompany them and ensure Curt received proper care, as it was medically necessary for his condition. Judy was finally able to relax knowing they’d soon be home. But then she remembered their car! It was still in Mexico. She told EA+ and the EA+ coordinators arranged for Judy’s friend to fly down to Mexico and drive their car back to Denver for them. Curt and Judy couldn’t believe the relief EA+ provided for them in such a frightening situation.
*Names changed for privacy.
30-Day Risk-Free Trial
Register for Emergency Assistance Plus (EA+) today and your EA+ Identification Cards will arrive with your Welcome Kit in the mail. Take 30 days to review the EA+ program at your convenience. If you're not fully satisfied for any reason just call us at 1-855-389-9353 and you will receive a full refund as long as you have not used the services.
Review the full EA+ Plan details here.
This is only an outline of the plan's features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read your Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Click here to view a sample of the EA+ Plan details. EA+ is only available to U.S. residents at this time and may not be available in all states. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services. EA+ is not insurance, it is a travel assistance service program.
The EA+® and Emergency Assistance Plus® service marks are federally registered and owned by Worldwide Rescue & Security, Inc. The Emergency Assistance Plus program is owned and operated by Worldwide Rescue & Security, Inc., and the individual Member relationships and all written materials, information, and goodwill associated with the service marks and program are the confidential property of Worldwide Rescue & Security, Inc.